FAQ

So you’ve done your shopping; just how long will it be till you can rock that swanky new portable turntable? The table below will give you the average amount of days it takes to ship a product to your door and the best time to contact our support team. Please note that every order at Portablism Gear will dispatch Mo-Fr between 9am and 3pm. Orders placed later than 3pm will be shipped on the next busines day.

Here are a few things to consider while you wait for your order:

  • We ship in business days. Monday - Friday, excluding national holidays.
  • Shipping starts from the date you received the “Your Order Has Shipped!” email.
  • The estimate above does not include manufacturing time - we need 2-5 business days to make sure your custom order (turntable) is everything you hoped it would be.

We work with shipping partners all over the world to get your things to your doorstep, wherever that may be. Although the vast majority of our customers will get their orders by the day listed above, actual timeframes may vary from region to region.

Term

Services Locations Delivery Schedule
DHL Germany 1-2 days
Deutsche Post (Economy Shipping) European Union 7-14 days
Deutsche Post (Economy Shipping) European Countries 10-14 days 
  North America 7-12 weeks (sea freight during COVID-19)
  South America 7-12 weeks (sea freight during COVID-19)
  Africa 7-12 weeks (sea freight during COVID-19)
  Australia 4-8 weeks (sea freight during COVID-19 pandemic)
  Asia 10-14 weeks (sea freight during COVID-19)
DHL Express European Union 1 day (in rare cases 2 days)
  Non EU Countries in Europe 2-3 days
  North America 3-7 days
  South America 3-7 days
  Australia 3-7 days
  Asia 3-7 days
  Africa 3-7 days

Free Delivery

Free Economy shipping is available for orders over 80 EUR and a maximum weight of 2KG.

So when do you contact Portablism Gear? 
The calculator above lets you know the best time to message us. When that day rolls around. Even if your order hasn’t arrived by the listed date, it’s probably still on its way (and worth the wait).
  1. How much is shipping?

    Once you’ve clicked through to Secure Checkout, you can enter your delivery address and choose a shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

  2. Can I track my order?

    We rely on a global network of shipping partners (Deutsche Post, DHL, DHL Express) as well as your local postal services to get your order to your doorstep as soon as possible. The tracking information will be included on your orders page as well as on the shipping email we send you.

  3. Where does my order ship from?

    All orders are shipped from our warehouse in Hildesheim/Germany.

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